Solutions · Leisure operators
Run your whole estate as one operation.
Dozens of sites, thousands of activities and one membership base, set up centrally and run locally, with self-service that takes the pressure off reception.
The challenge
What gets in the way for leisure operators.
Disconnected sites
Different systems, prices and processes at every centre make a single view of the estate impossible.
Reception under pressure
Staff spend their shifts on the phone and keyboard instead of with customers.
Slow to change
A new price or concession takes weeks to roll out, one site at a time.
How OpenPlay helps
Everything you need, in one platform.
Multi-site control
Settings apply estate-wide, with overrides for a group of sites or a single facility.
Estate-wide memberships
Memberships valid at one site, an area group or nationally, with joint and term options.
Self-service by default
Customers join, book, pay, freeze and manage their household online.
Front of house and POS
One reception screen for check-in, sales, bookings and cash handling.
Access control
Rule groups decide who gets in, where and when, across every site.
Estate reporting
40+ data sources, scheduled reports and secure SFTP feeds.
In practice
Know who is in every building, right now.
A live facility dashboard updates as customers arrive, with memberships, alerts and attendance on one screen.
Live view of visits and today’s activities
Alerts for debt, eligibility and inductions
Book, check in and take payment in a few clicks
flow.openplay.net
We embarked on an industry first project with OpenPlay to transform the digital experience for our customers. Flow has enabled us to make operational efficiencies across our business with a truly enterprise digital solution.
GLL · Flow client
70%
fewer customer service requests
18.7m
bookings through Flow in 2023
250+
GLL sites running Flow
Proven at scale
The platform behind some of the UK’s busiest leisure estates.
3.5m+
customers on the platform
55m+
visits powered every year
285
centres running Flow
See OpenPlay for leisure operators.
Bring your sites, timetable and awkward edge cases. We’ll show you how it handles them.