Every visit, and manual check-ins, on the Facility Dashboard

See every visit and denied access attempt for any day, and check customers in by hand when they don’t scan in.

Until now, reception could only see the latest arrivals on the Facility Dashboard, and had no way to record someone who walked in without scanning.

How it works

View all opens every visit for the day, with totals for access attempts, check-ins and denied attempts. Click a total to filter the list, search by name, and show the newest or oldest first. Choose an earlier date to look back at any previous day.

Denied attempts show the reason, such as “No valid membership or booking”, so staff can help straight away.

When someone arrives without scanning in, staff can record the visit by hand, with an optional note, and create the customer there and then if they are new. Manual visits are marked with who added them. Recording a visit doesn’t open a gate or mark a booking as attended.

Availability

Available to organisations using the Facility Dashboard, controlled by role permissions.

Read the help article

The full Visits list on the Facility Dashboard, with totals for access attempts, check-ins and denied attempts

Every visit for the day, with totals that filter the list

Denied attempts selected, with the reason access was denied

Denied attempts, with the reason

Record a check-in, with a customer selected and a note

Record a check-in in a few clicks

← Your own membership cancellation reasons

See it running against your own estate.

Every feature here is live in Flow or Moves+ today. We’ll show you how it fits your sites, timetable and customers.

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